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Assistant Front Office Manager

Job Type:   Full Time/Permanent
Job Location:   Niagara Falls, ON
Date Posted:   2017-10-10
Description:  

Our client is seeking an experienced, enthusiastic Assistant Front Office Manager to join their growing team within the hospitality industry.

Education/Experience:  
  • Post Secondary diploma in Hospitality, Administration, or related, would be considered an asset.
  • Minimum 2-3 years experience working within the hospitality industry.
  • Experience with Microsoft Office.
Responsibilities/ Requirements::  
  • Ensure Front Desk provides professional and friendly service to all hotel guests.
  • Train, supervise, and support all front desk staff.
  • Check in/check out hotel guests.
  • Supervisre workloads during shifts.
  • Scheduling of front office staff.
  • Ensure timely and professional customer service.
  • Handle guest complaints and requests.
  • Resolve guest problems quickly, efficiently, and courteously.
  • Coordinate with the Front Office/Revenue Manager for room inventory, rates, rate shopping.
  • Maximize room revenue and occupancy by reviewing status daily, and communicate with Front Office/Revenue Manager.
  • Prepare occupancy and revenue forecast report.
  • Ensure front desk is tidy at all times, and has all necessary supplies for daily front desk operation.
  • Communicate/meeting with General Manager to review occupancy, average daily rate, guest reviews pertaining to front desk, and front desk operations.
  • Ensure company policies and procedures are met.
  • Daily/Weekly meetings with Front Desk staff to review and discuss front desk operation, customer service, employee performance, and disciplinary actions.
  • Participates in the selection/termintation of Front Office staff.
  • Evaluate the job performance of front desk staff.
  • Verify that accurate room status is maintained.
  • Maintain professional working relationiship with Housekeeping, and all other departments.
  • Review guest credit limit, and take appropriate actions regarding high balances.
  • Review reports generated by Night Audit.
  • Review and maintain the Front Offie log book.
  • Review daily arrivals, check-outs, and stayovers.
  • Review of no-shows, cancellations, and reservation modifications.
  • Troubleshoot emergencies (fire alarm, equipment breakdowns, etc).
  • Perform other duties as requested by management.
Salary:   $32,000-$35,000
Additional Information:  
  • Must have flexible availbaility - typical shifts will be 11:00am-7:00pm, however this can change on occasion.
  • Able to cover for sick calls and emergency days, as required.
Contact Name:   Jessica Hedley

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